Your Swim Academy – FAQs

When will Swimming Lessons restart? 

Swimming lessons will restart on Monday 12th April 2021 for all under 18’s, over 18’s (on 31st August 2020) will re-start from 17th May 2021 in line with the government road map.   

When will my payments restart? 

If your normal direct debit date is the 1st of the month, your next Direct debit payment will be collected on the 1st of May, this will be a lesser payment to compensate for the 1st of January payment that we collected. This calculation is based on a pro rota deduction from your usual monthly amount. 

If your normal Direct Debit date is the 15th of the month, your next Direct Debit payment will be collected on the 15th of April. This will be a lesser payment to compensate for the 15th December payment that we collected. The calculation is based on a pro rota deduction from your usual monthly amount.

How will the lessons restart? 

Swimming Lessons will re-start with the same restrictions as we closed in January 2021, more about these can be found below.  

Is it safe to restart Swimming Lessons? 

Over the closure period, we have been working with Swim England who is the National Governing Body for swimming and will be following the ‘Return to the Pool’ guidance produced by Swim England and Public Health England. 

As Covid Secure sites we have increased our cleaning and operational plans to exceed government requirements. 

How does chlorine water effect COVID-19? 

Scientific studies have shown COVID-19 along with most bacteria cannot survive in Chlorine Water, the swimming pool is one of the safest places. All our pools follow strict filtration and testing processes.  

Will the number of swimmers per class be reduced? 

We will continue to reduce the number of swimmers per class, this varies between pools. Numbers will gradually increase back to pre COVID levels in line with the government road map. 

I am concerned my child may have forgotten how to swim? 

Don’t worry, we will be re-assessing all swimmers over the first 2 weeks and will update our online tracking system. You will find they will soon remember all the skills very quickly.  

Is there anything extra I can do to help? 

The more you / your child swims the quicker the skills will return. We have planned top-up Intensive Crash Courses over the school holiday from June as well weekly Family Swims which you can book. Remember any swim academy member can access swimming at any of our facilities for free.  

My teacher is normally in the water, will this still happen? 

The Swim England Guidance encourages all teachers to teach out of the water, if our teachers do need to be in the water, they will ensure they are always social distancing.  

What else may be different about the swimming teachers? 

We hope you do not see too many changes but unfortunately, our teachers will not be able to help swimmers with goggles or armbands.  

What about the equipment used in the lesson? 

Scientific studies have shown due to COVID-19 not being able to survive within chlorine water then as long as the equipment is dipped in water between use it will be safe. However, we will be reducing the use of the equipment and ensuring it is not shared between swimmers. Also, most of our pools will offer the chance for you to purchase your own equipment (normally only a kickboard will be needed) and then bring this to each session. Just remember to write your swimmers name on the kickboard.  

Are face-coverings required? 

Yes, face coverings will be required while inside the facility, normal government guidelines apply.

Will I be able to watch swimming lessons? 

Yes, this is limited to 1 adult per swimmer, however, please do not forget your face covering and ensure you are social distance when spectating.   

What about the changing rooms? 

Our changing rooms will be open, we ask for all swimmers to arrive “swim-ready” so they just quickly need to remove clothing and then go onto the poolside to a designated waiting area. After your lesson, you can either quickly get dry and changed or wrap up warm and get changed at home. 

What about showers? 

Swim England guidance advise all swimmers to shower at home before and after each swim. Our showers will be closed for swim school members. 

What about lockers? 

Some lockers will be available but if possible, we ask you to bring a bag to store clothes in and be taken away with the parent/guardian during the lesson. 

Will my lesson start time change? 

Your lesson time will be the same as when we closed in January 2021 unless someone contacts you. Our team will be back from 8th April to contact affected members or available for any questions.  

What do I do when I arrive?  

We ask for swimmers to arrive ONLY 5 mins before a lesson and be on the poolside in the designated waiting area 2-3 mins before the lesson starts. This allows the lesson before to finish, while the next lesson has already left the changing rooms. Spectators only leave your seating position when either called by a teacher or when your swimmer leaves the poolside. This will reduce the chance of overcrowding in the collection areas.

Will there be any other changes at the pool? 

Everyone will be asked to sanitise hands-on entry and exit of the building and we have increased sanitisation station throughout the site, some sites will have one-way systems in place. Please have a lookout for any new signage and have a read on your first visit.   

What if my question hasn’t been answered? 

You can contact your pool direct from 8th April and they will be able to help, please be aware we are expecting a lot of enquires so there may be a delay in response time.